GTIIT Helpdesk

IT Website 1

• IT Website

Campus network 9

• Phishing scams and fake emails
• Cannot connect to a Wi-Fi network due to personal VPN connection
• How to connect to GTIIT-STU
• How to Connect to GTIIT-SEC？
• FORGET GTIIT-SEC NETWORK WINDOWS 10

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Email 17

• How to Modify email account in Outlook (After Upgrading Email System)
• How to find someone’s email address
• How to add Technion email account in Outlook
• How to configure your department email account
• Set email into the white-list from Junk email box

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Password 1

• Password

Printing 3

• How to use MFP - Multi-Functional Photocopier
• Add GTIIT printers into your computer
• Public Printers locations

Computers 3

• Apply for Non-Standard Computer
• Apply for Computer Administrative Rights
• How to purchase IT Equipment/Accessories

Meeting Rooms 4

• How to use Outlook calendar to reserve a meeting room
• Guideline for Using Video Conferencing System in Meeting Rooms
• Locations of meeting rooms
• A530 Meeting room with Zoom Room

Microsoft Office 4

• How to install and use OneDrive
• Install and Activate Microsoft 365 (For Technion staff and GTIIT students)
• Install and Activate Microsoft 365 ( Only for authorized GTIIT staff))
• How to share files via OneDrive

MFA on Microsoft 365 8

• FAQ: Can I change the MFA verification method for O365?
• FAQ: Can I setup multiple devices for approving Microsoft MFA login?
• FAQ: Create an app password for Office 365 MFA
• FAQ: How can I access Office 365 service if there is no internet access for my phone?
• FAQ: How many ways I can use to verify my identity for Microsoft MFA?

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High Performance Computing (HPC) 1

• GTIIT High Performance Computing (HPC)

Moodle 13

• Instruction for downloading student name Lists
• Configure & Grade Group Assignments
• Group Choice Quick Guide
• How to batch upload feedback files for assignments
• How to upload submissions of assignments on behalf of students

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Panopto 4

• Panopto Video Platform - Login and Usage
• How to self-record using Panopto recorder - Update for GTIIT Panopto
• How to upload videos in Panopto
• How to Edit a Video in Panopro

FAQ 2

• Smartcard Top Up
• How to install Freshservice mobile applications

Technion Application 7

• Technion Grades System
• Technion Mobile App
• Technion Library Services for GTIIT
• Technion Grades Transcript Interface
• GTIIT remote access to library services

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Teams 2

• How to use Microsoft Teams in remote teaching for communication
• How to use Microsoft Teams for support of technical issues

Zoom Video Conferencing 7

• How to use Zoom to record a video presentation
• GTIIT Zoom User Guide
• Zoom break out meeting for classes
• Schedule Zoom meetings from Moodle
• How to prevent viewers to download shared zoom cloud recording

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Matlab 2

• How to install Matlab 2020b
• How to install Matlab R2018a

SolidWorks 4

• How to install and activate SolidWorks
• How to change Serial number of SolidWorks Installation
• Renew License from SolidWorks 2019 to 2021
• How to install and activate SolidWorks 2021 SP3

Other Software 6

• Fix Cygwin issue - A fatal error has occurred and Cygwin/X will now exit
• Foxit PhantomPDF - PDF Editor
• Get apps from Microsoft Store on your Windows 10 computer
• GTIIT VoIP Dialing Instruction
• OriginLab

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Bookitlab 4

• To find who can approve the reservation
• Technician permissions
• To see your license summary,
• Giving permissions to users to reserve instruments